One Stop



Service Overview

Children and Family Health Surrey (CFHS) One Stop is a clinically-led, centralised referral and triage service for targeted and specialist children’s services in Surrey. They work alongside our provider services to ensure children and young people are receiving the right care, in the right place at the right time.

The CFHS One Stop triages referrals from health, education and social care professionals for the services listed below:

  • Paediatric Occupational Therapy
  • Paediatric Physiotherapy
  • Paediatric Speech and Language Therapy (early years and acute intervention)
  • Enuresis and Continence (integrated enuresis and continence assessment and treatment service)
  • Tongue Tie (Ankyloglossia)
  • PIMHS (Parent-Infant Mental Health Service)
  • Nutrition and Dietetics (Please note: Nutrition & Dietetics referrals can only be accepted from Surrey Downs)
  • Community Developmental Paediatrician Service.

Referrals for Enuresis, Paediatric Occupational Therapy and Paediatric Speech and Language Therapy can be made directly by parents/carers themselves via the CFHS One Stop.

7 June 2018
The CFHS One Stop is currently experiencing some delays in processing routine referrals. These delays are being resolved as quickly as possible, but at present, there is likely to be a slower than usual response to non-urgent referrals received.

This is most likely to impact routine referrals to Occupational Therapy and Physiotherapy, but a slower than usual response may also be noticed in referrals made to Developmental Paediatrics and Speech and Language (except Dysphagia).

Delays in referrals made to the Primary Nocturnal Enuresis Teams are reducing and there are currently no delays for PIMHS, Tongue Tie, Dietetics. EHCP requests and Dysphagia. All referrals are screened by a clinician on receipt. In clinically urgent cases or where there are safeguarding or other particular concerns, referrals are actioned as an immediate priority.

These include referrals to Tongue Tie, Dysphagia, PIMHS 1:1 services, referrals to PT, OT or SLT to support Hospital Discharges, and all EHCP Requests for Contributions received by CFHS One Stop.

We expect outstanding delays to be resolved within the next few weeks. In the meantime, if you are concerned about the status of a referral or if the child's needs have changed since the initial referral was made, please contact the CFHS One Stop on 0300 222 5755 (Option 2).

Please note: to support timely processing of referrals at this current time, CFHS One Stop is temporarily sending acknowledgement of the referral only to the individual who originally made the referral to us rather than to the families as well.

Therefore, please feel free to pass on the case number (in the acknowledgement email if you referred on the portal) or advise the parent or carer of the confirmation letter (if you referred by post) if they enquire about the status of their referral. They are also welcome to contact the CFHS One Stop team directly if they wish (0300 222 5755, Option 2).

How does the CFHS One Stop work?

GPs and other professionals can refer to the specialist children’s services via online portal, telephone and post.

Once a referral is received it is triaged by a multi-disciplinary team of nurses and child health advisors, and then sent on to the correct service. The CFHS One Stop clinical team will triage the referral and make this decision – so the child gets to the right service, first time.

Where the child is not eligible for a service, the CFHS One Stop team will work with the referrer to help them re-navigate to an appropriate alternative and provide clear reasons for why the child is not eligible.

The CFHS One Stop team will also work with the referrers, or, where relevant, the parent/carer, to obtain further information to assist.

How do I refer via the CFHS One Stop?

Children can be referred by their health visitor, GP, therapist, early years' service, paediatricians based in the local acute or tertiary hospital, paediatric audiology, CAMHS or other agencies.

Referrals are made via the Children and Family Health Surrey One Stop, a centralised referral and triage service for Surrey's specialist children's services that was launched in July 2017.

The three ways to refer are:

  1. An online portal https://sabpsecure.beaconhealthoptions.co.uk/. This is the quickest and most efficient way for you to refer to us. This is the same portal as the CAMHS Mindsight One Stop service.
  2. Call the Children and Family Health Surrey One Stop on 0300 222 5755. We are open 9am – 5pm Monday to Friday. This is the same number as the CAMHS Mindsight One Stop service and, when prompted, select Option #2.
  3. Write to Children and Family Health Surrey One Stop, 1st Floor, Dominion House, Woodbridge Road, Guildford GU1 4PU.

Please note that One Stop triages referrals for North East Hampshire residents (or those with a GP based in North East Hampshire) for Community Developmental Paediatrics only.

Can I refer by fax or email?

No, these are not secure methods. We accept referrals via the online portal, telephone and post as described above.

Where can I access the referral form?

Referrals are made by filling in a form on the CFHS One Stop online portal or by telephone. You can also send referrals by post to CFHS One Stop. If sending referrals by post, please continue to use the paper forms you currently use.

Who can I contact with questions about CFHS One Stop or referring to Surrey’s children’s health services?

Call the Children and Family Health Surrey One Stop on 0300 222 5755. We are open 9am – 5pm Monday to Friday. This is the same number as the CAMHS Mindsight One Stop service and, when prompted, select Option #2.

How do I refer to other children’s community health services, such as Safeguarding, Continuing Healthcare, Audiology or Children’s Community Nursing?

Continue to refer to all other services not in the list above as you have been.


Parent comment: “You’re that little team out there doing a big job. It was really nice to get to speak to you. We think you’re doing a good job.”

For further information

  • To follow up a referral

For example, for developmental paediatrics or therapy services such as speech and language therapy. Contact the One Stop referral centre (tel: 0300 222 5755, Option 2) and they will be able to advise.

  • For advice or questions about your child's health

​Contact your local Health Visiting team or call their Advice Line

  • 2 year development checks

​Contact your local Health Visiting team or call their Advice Line 

  • Referrals for ASD, ADHD or another neurological/developmental condition

Your GP will need to make a referral. Visit the Developmental Paediatrician service page for more information about these services in Surrey.

  • Access to mental health services

Your GP needs to refer your child via MINDSIGHT Surrey CAHMS

  • Hearing concerns

Contact the Audiology service 

  • Concerns or complaints about a Children and Family  Health Surrey service

Go to https://www.childrenshealthsurrey.nhs.uk/feedback to read about our approach and who to contact. You can also email the Patient Experience Team directly using csh.patientexperience@nhs.net 

If your query is not covered by the routes above, please use the form below to contact us.