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Safeguarding

Service overview

Children and Family Health Surrey is committed to the promotion of children’s welfare. We recognise that we all share the responsibility to safeguard and protect children regardless of our role.
 
We support a culture that enables staff, volunteers and anyone contracted to work with us, to have the confidence and skills to raise concerns about children and adults at risk or in need regardless of age, gender, faith or ethnicity.

We have dedicated Safeguarding and Looked after Children teams.

Our aim is to work effectively with families, children and partner agencies to ensure that the appropriate course of action is taken whenever there is cause to be concerned about a child.

For more information and links to useful resources and advice, including protecting children from harm, please visit Surrey Safeguarding Children Board website

If anyone has concerns for immediate safety of a child or young person, they should always call 999.

If your concern is not an emergency, call Surrey County Council's Children's service directly. Tel: 0300 200 1006

You can also call the Emergency Duty Team (for both adults and children) out of hours on 01483 517 898.

For more information on protecting children from harm, visit the Protecting and safeguarding children page on the Surrey County Council website.

Other useful links

NSPCC - national children's charity that works to 'end child cruelty'

Childline - national helpline and support

Young minds - UK charity committed to 'improving the emotional wellbeing and mental health of children and young people'

PACE - work alongside parents and carers of children who are; or who are at risk of being sexually exploited contact info@paceuk.info or call 0113 240 3040

CEOP - child exploitation and online protection centre

Thinkuknow - guide to internet safety and safe surfing for young people

Surrey Against Domestic Abuse

Supporting Children who are Looked After

A looked after child is defined as a child in the care of the local authority or is provided with accommodation for a continuous period of more than 24 hours. All children have health needs but looked after children and young people have higher levels of health needs than their peers. The Looked After Children Health Team is supported by the 0-19 team in providing services which directly support the child, carers and local authority in meeting the child’s health needs working towards healthier futures.

For further information

  • To follow up a referral

For example, for developmental paediatrics or therapy services such as speech and language therapy. Contact the One Stop referral centre (tel: 0300 222 5755, Option 2) and they will be able to advise.

  • For advice or questions about your child's health

​Contact your local Health Visiting team or call their Advice Line

  • 2 year development checks

​Contact your local Health Visiting team or call their Advice Line 

  • Referrals for ASD, ADHD or another neurological/developmental condition

Your GP will need to make a referral. Visit the Developmental Paediatrician service page for more information about these services in Surrey.

  • Access to mental health services

Your GP needs to refer your child via MINDSIGHT Surrey CAHMS

  • Hearing concerns

Contact the Audiology service 

  • Concerns or complaints about a Children and Family  Health Surrey service

Go to https://www.childrenshealthsurrey.nhs.uk/feedback to read about our approach and who to contact. You can also email the Patient Experience Team directly using csh.patientexperience@nhs.net 

If your query is not covered by the routes above, please use the form below to contact us.  Your query will be passed to the relevant team who will aim to respond within 7 working days.