Chat Health

Service overview

Chat Health is a text service enabling young people at secondary school to reach out to our school nurse team to ask for help about a range of issues, or make an appointment with one of our school nurse confidentially. The service is for anyone aged 11-19 at secondary school looking for confidential advice on a wide range of issues such as bullying, emotional health and wellbeing, sexual health as well as illnesses. The service is available Surrey-wide.

Through Chat Health, we can also link young people into other local services including emotional support or sexual health services.

Chat health works because it is:

  • Confidential
  • Quick and easy
  • Anonymous
  • Non-judgemental

Young people using the service tell is it is a less embarrassing to ask for health advice on personal issues by text than in person or over the phone.

How Chat Health works

Our school nursing team responds to texts within one working day.

Chat Health operates Monday to Friday 9am – 5.00pm (excluding bank holidays). Out of these opening times, anyone who texts Chat Health will receive an automated message with advice on where to get help if their question is urgent.

The Chat Health text number is: 07507 329 951.

Chat Health runs alongside our normal school nursing service. Young people can continue to contact their school nurse in person or by telephone.

National Recognition

This service has been highly acclaimed by the Department of Health which encourages the use of mobile and social media to improve access to healthcare - particularly for young people. Chat Health has been awarded an Innovation Challenge Prize from NHS England and multiple other awards for innovative use of communication in healthcare and improving patient experiences.

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